Kapama Limited

Financial Ombudsman decision DRN4984973 Upheld

Upheldoutcome, as published by the Ombudsman

£121redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

especially as Mr A had already explained to the lender that he was experiencing financial difficultyTreatment in financial difficulty

I think it’s fair Mr A pays the £121 interest on the loan... But I feel some of them, and in particular the attempt charges, were excessiveCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4984973.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.