National Westminster Bank Plc

Financial Ombudsman decision DRN4983866 Not upheld

Not upheldoutcome, as published by the Ombudsman

£3,120redress stated in the decision

Fri Jul 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates

In the Ombudsman’s words

The partnership has complained that interest charges and fees were unreasonable from 2008 until 2011.Charges and fees

The lending margin (the percentage the bank charges above the base rate) increased from 2.25% to 3% in early 2008, then later in the same year to 4%.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4983866.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.