Microcredit Limited
Financial Ombudsman decision DRN4982167 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
Mr A complained that he had made a genuine mistake and that no consideration had been given to his situation. He was charged a default sum when the repayment was not made on the due date, and when a further attempt to take the payment from his bank account failed.Treatment in financial difficulty
Microcredit said that Mr A had selected the repayment date and this could not be changed. He chose not to apply for the ‘roll-over’, and charges and interest had been added to the account in accordance with the loan agreement.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4982167.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.