Metro Bank PLC

Financial Ombudsman decision DRN4976011 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Thu Dec 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Metro Bank said it couldn’t stop the payment from being taken but it could consider a chargeback once it had debited.Card dispute or chargeback

Metro Bank did handle the chargeback claim poorly and provided inconsistent and incorrect reasoning.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4976011.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.