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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN4973655 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

I can also see there was a delay in it responding to Mr C.Complaint handling

I do think the service the Co-op provided fell short of what I would have expected. It shouldn’t have told Mr P that the account could be frozen, nor should it have agreed to send Mr P copies of statements.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4973655.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.