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Clydesdale Financial Services Limited
Financial Ombudsman decision DRN4972472 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Thu Jun 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Product mis-sold
In the Ombudsman’s words
But there was a delay in BPF giving Mrs K a copy of the loan agreement she’d signed – so it offered to pay her £50 compensation.Charges and fees
Mrs K complains that Clydesdale Financial Services Limited (trading as Barclays Partner Finance, which I refer to as BPF) has refused to refund a loan she says was mis-sold.Product mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4972472.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.