HSBC Bank plc

Financial Ombudsman decision DRN4971161 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

He is also unhappy that HSBC wouldn’t raise a chargeback for the amount.Card dispute or chargeback

HSBC says it won’t re-debit Mr R so he hasn’t lost out because of this delay. And it paid him £50 compensation for the poor customer service he received.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4971161.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.