Lloyds Bank PLC

Financial Ombudsman decision DRN4970998 Upheld

Upheldoutcome, as published by the Ombudsman

£260redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold, Complaint handling

In the Ombudsman’s words

showed a monthly charge being appliedCharges and fees

misled them when it encouraged them to open an overseas accountProduct mis-sold

failed to address their related complaintComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4970998.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.