Nationwide Building Society

Financial Ombudsman decision DRN4968382 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Aug 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Identity checks and access

In the Ombudsman’s words

Mr H’s MySave online savings account had an extra promotional interest rate for the first twelve months.Interest and rates

problems he has experienced receiving emails and accessing his online accounts.Identity checks and access

Rules cited

FCA BCOBS (Banking Conduct of Business)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4968382.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.