Mark MacKenzie

Financial Ombudsman decision DRN4959903 Upheld

Upheldoutcome, as published by the Ombudsman

£85,000redress stated in the decision

Mon Jun 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees

In the Ombudsman’s words

I order Mark MacKenzie to refund £700 of the fees that Mrs B paid. This is made up of the £500 fee charged by Mark MacKenzie and the £200 product arrangement fee.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4959903.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.