HSBC Bank plc

Financial Ombudsman decision DRN4951375 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Thu Nov 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

HSBC agreed, later that same year, to the consolidation loan... it made a mistake with the amount of the repayments on the loan agreement. The actual repayments were about £47 higher than shown.Charges and fees

Mr C says that HSBC’s handling of his complaint has been unsatisfactory and it’s not responded fully to his points.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4951375.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.