Lloyds Bank PLC

Financial Ombudsman decision DRN4948835 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Sep 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Mrs H complains that Lloyds Bank plc unfairly blocked an executor’s account.Funds blocked or frozen

Mrs H was unhappy with the way a member of staff spoke to her when the bank blocked the account. Lloyds paid Mrs H £200 to apologise for its’ failure in customer service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4948835.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.