Erudio Student Loans Limited

Financial Ombudsman decision DRN4947250 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Mar 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Erudio took over ownership of her loan... she didn’t anticipate this was going to cause a problem... As a result the loan became repayable and when she didn’t make the repayments, Erudio took recovery action.Treatment in financial difficulty

Including removing any adverse information it has registered on her credit file and waiving any interest and charges that Ms M ran up due to not signing the DAF?Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4947250.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.