Santander UK Plc
Financial Ombudsman decision DRN4939233 Upheld
Upheldoutcome, as published by the Ombudsman
£8,924redress stated in the decision
Mon Jun 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr M has complained about the quality of a kitchen he bought, financed in part using his Santander UK Plc credit card.Card dispute or chargeback
a further £520 (in addition to the £180 already paid) in recognition with the problems caused by its complaint handling.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4939233.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.