Bank of Scotland Plc

Financial Ombudsman decision DRN4934516 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates

In the Ombudsman’s words

deducted a penalty of 270 days’ interest from the money paid to him on closure of a 3-year fixed term Individual Savings Account (ISA)Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4934516.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.