Barclays Bank Plc
Financial Ombudsman decision DRN4933786 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Sep 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr and Mrs A complain Barclays Bank Plc misled Mr A about whether it was safe to send a payment, which they later found out went to a fraudster.APP scam refund refused
The bank had given Mr and Mrs A some compensation for the poor service they’d received when trying to resolve the issue.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4933786.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.