Clydesdale Bank Plc
Financial Ombudsman decision DRN4924418 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Feb 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Service failure
In the Ombudsman’s words
Mr S says he was told by Clydesdale about an account paying a rate of 1.6% and not about another offering a rate of 2% which was available.Interest and rates
Clydesdale has accepted its customer service wasn’t as good as it should’ve been.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4924418.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.