HSBC Bank plc

Financial Ombudsman decision DRN4923854 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Mr B is also unhappy that HSBC continued to apply charges to his credit card account after it had been ‘closed’ and his complaint was already with this service.Charges and fees

Mr B complains about the service he received when trying to obtain a replacement credit card from HSBC Bank Plc.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4923854.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.