Santander UK Plc
Financial Ombudsman decision DRN4921187 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Apr 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Mortgage administration
In the Ombudsman’s words
Lenders must treat consumers in financial difficulties fairly once they are aware of the issue (or should’ve been reasonably aware).Treatment in financial difficulty
Mr R complains that Santander UK Plc treated him unfairly when he was in financial difficulties by not offering him a cheaper mortgage product.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4921187.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.