Barclays Bank Plc
Financial Ombudsman decision DRN4919818 Upheld
Upheldoutcome, as published by the Ombudsman
£70redress stated in the decision
Mon Sep 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Mr S complains that Barclays Bank PLC mis-sold him a loan.Product mis-sold
Barclays accepts that it hasn’t dealt with Mr S’s complaint as quickly as it should have done.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4919818.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.