Starling Bank Limited

Financial Ombudsman decision DRN4908948 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Oct 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

He’s also unhappy the account wasn’t closed when he asked for it to be.Account closed or refused

Mr Q is unhappy with the service he’s received from Starling Bank Limited (Starling) after opening a bank account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4908948.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.