Barclays Bank Plc
Financial Ombudsman decision DRN4908161 Not upheld
Not upheldoutcome, as published by the Ombudsman
£231redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Complaint handling
In the Ombudsman’s words
Mr D complains that Barclays Bank Plc mis-sold him a consolidation loan which was unaffordable and left him worse off than before.Irresponsible lending
Barclays accepts it could have been more prompt in the way that it dealt with Mr D’s complaintComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4908161.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.