Barclays Bank UK PLC

Financial Ombudsman decision DRN4906967 Not upheld

Not upheldoutcome, as published by the Ombudsman

£54redress stated in the decision

Thu Mar 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Barclaycard looked at the support Mr R received while he was in financial difficulties and didn’t feel all the charges his account incurred were fair.Treatment in financial difficulty

Barclaycard has refunded £53.59 of charges and interest applied to Mr R’s credit card before it defaulted.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4906967.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.