HSBC UK Bank Plc
Financial Ombudsman decision DRN4900351 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Tue Apr 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
Miss A complains that HSBC UK Bank Plc closed her request for a replacement credit card.Account closed or refused
HSBC sent a replacement card to an old address. So, there was further delay in Miss A getting a replacement credit card.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4900351.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.