Yorkshire Building Society

Financial Ombudsman decision DRN4899576 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Thu Mar 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Data and privacy

In the Ombudsman’s words

complain about the way that Yorkshire Building Society dealt with their application for a new mortgage productMortgage administration

sent utility bills containing personal information to an address where they weren’t livingData and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4899576.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.