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MBNA Limited
Financial Ombudsman decision DRN4885365 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jan 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr D complains that MBNA Limited won’t refund amounts he believes he was overcharged by two separate garages, which he paid for using his MBNA credit card.Card dispute or chargeback
He also complains that when he contacted MBNA about this, its representatives were rude, aggressive, and unhelpful.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4885365.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.