Nationwide Building Society

Financial Ombudsman decision DRN4869516 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Jul 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

asked them to provide copies of his recent statements but he was told he’d have to pay for themCharges and fees

When Mr A called to complain about these issues he says the Nationwide didn’t return his call and instead issued their final response.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4869516.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.