Lloyds Bank PLC

Financial Ombudsman decision DRN4867699 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Payment delayed or failed

In the Ombudsman’s words

Mr H also complains that Lloyds made an unauthorised payment from his account to his builder.Unauthorised transaction

Mr H complains that Lloyds Bank PLC (“Lloyds”) did not make a payment he had authorised via its internet banking system.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4867699.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.