TSB Bank plc

Financial Ombudsman decision DRN4866717 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Fri Oct 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Miss A complains about what happened when TSB Bank plc blocked her card.Funds blocked or frozen

I thought it was unhelpful for the fraud team to tell Miss A that she would have to go into a branch to log a complaint, when she was actually able to do that just by calling back.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4866717.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.