Bank of Scotland Plc

Financial Ombudsman decision DRN4857566 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue Apr 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Mrs H complains Bank of Scotland plc (trading as “Halifax”) gave her poor customer service in branch and then handled her complaint badly.Complaint handling

I don’t agree a proper investigation has been done.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4857566.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.