Vanquis Bank Limited

Financial Ombudsman decision DRN4851343 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Nov 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates

In the Ombudsman’s words

Mr C complains that Vanquis Bank Limited (Vanquis) charged him for hidden insurance premiums.Charges and fees

Mr C is concerned that as Vanquis charged very high interest rates to their customers, they must’ve been hiding insurance premiumsInterest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4851343.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.