Erudio Student Loans Limited

Financial Ombudsman decision DRN4845501 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Feb 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

Ms M has complained Erudio Student Loans Limited is expecting her to pay the full amounts due on her student loans as she didn’t complete her deferment application properly.Treatment in financial difficulty

I don’t believe she was aware what would happen if she didn’t complete the form.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4845501.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.