Santander UK Plc
Financial Ombudsman decision DRN4840703 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Apr 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Mortgage administration
In the Ombudsman’s words
reported arrears on their mortgage to the credit reference agenciesCredit file reporting
Santander got in touch with Mr and Mrs A to say that their mortgage was more than £100 in arrearsMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4840703.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.