Barclays Bank Plc
Financial Ombudsman decision DRN4838914 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Dec 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
Mrs C complains that Barclays Bank PLC (trading as Barclaycard) has withdrawn a five year promotional interest rate on her credit card account.Interest and rates
And Mr and Mrs C are also unhappy as they think Barclaycard provided poor customer service when they rang to ask about the promotional rate.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4838914.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.