National Westminster Bank Plc

Financial Ombudsman decision DRN4837770 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£80redress stated in the decision

Thu May 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

refused to upgrade his accountAccount closed or refused

NatWest incorrectly told him that the upgrade was not available to refugeesComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4837770.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.