HSBC Bank plc

Financial Ombudsman decision DRN4830010 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Mortgage administration

In the Ombudsman’s words

They say they didn’t realise that the mortgage was on an interest only basis.Product mis-sold

I think it reasonable to conclude that if Mr and Mrs J had any concerns about how the mortgage capital would be repaid they could have raised them at this point.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4830010.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.