Bank of Scotland Plc

Financial Ombudsman decision DRN4828503 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Product mis-sold

In the Ombudsman’s words

Ms K says the mortgage has caused her financial hardship and Halifax has not responded properly to her financial difficulties.Treatment in financial difficulty

Ms K complains that Bank of Scotland plc (trading as Halifax) missold an interest only mortgage to her.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4828503.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.