NRAM Limited

Financial Ombudsman decision DRN4827342 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Sep 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

It compensates Mr and Mrs S fairly for the period when they reasonably didn’t know that the mortgage remained interest onlyInterest and rates

There’s no dispute that the mortgage should’ve been changed back to repayment in 2009.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4827342.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.