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Co-operative Bank Financial Advisers Limited
Financial Ombudsman decision DRN4817695 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Tue Aug 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr C complains that The Co-operative Bank Plc (trading as Britannia) allowed his estranged wife to update his ISA passbooks without his permission. This meant that she knew the balances in the accounts, which Mr C says is private to him. He wants Britannia to compensate him for breaches of Data Protection legislation.Data and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4817695.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.