Citifinancial Europe Limited

Financial Ombudsman decision DRN4806125 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jun 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

I’m also satisfied that a payment was missed in September 2011. Overall, I’m satisfied there have been arrears on the account and fees have been charged appropriately.Treatment in financial difficulty

The adjudicator concluded the fees added to the account were reasonable given that there were arrears and at least one missed payment.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4806125.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.