HSBC Bank plc

Financial Ombudsman decision DRN4806037 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jul 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

complaint J, a limited company, complains that HSBC Bank Plc closed its accounts without noticeAccount closed or refused

HSBC made errors. Its communication and service was poor and it made a series of errors after the accounts were closed.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4806037.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.