Lloyds Bank PLC

Financial Ombudsman decision DRN4805276 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Oct 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr D complains that Lloyds Bank plc (Lloyds) wrongly advised him about a chargeback request in relation to repairs to his car.Card dispute or chargeback

I can see it took some time for Lloyds to deal with Mr D’s chargeback request. And I can see from the notes it has given us that Mr D had to chase the bank on several occasions.Complaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4805276.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.