Santander UK Plc
Financial Ombudsman decision DRN4805243 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Wed Jul 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Mr and Mrs W complain Santander UK Plc removed the overdraft on their account without notice.Account closed or refused
I agree that the action taken by the second call handler corrected the mistakes made by the first. But I’m not persuaded that second call was made at Santander’s instigation.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4805243.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.