TSB Bank plc

Financial Ombudsman decision DRN4805166 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Sun May 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

refund Mr T all the differences in fees he paid for the Gold account compared to those he would have paid for the Silver accountCharges and fees

TSB didn’t change Mr T’s account when it should have doneService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4805166.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.