Vanquis Bank Limited

Financial Ombudsman decision DRN4804679 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Fri Dec 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

charged two late payment fees of £12 each which hadn’t been refundedCharges and fees

Mr M has complained about the service he received from Vanquis Bank Limited in relation to payments to his credit card.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4804679.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.