Santander UK Plc
Financial Ombudsman decision DRN4798668 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
At the expiry of this period the interest rate changed to Santander’s standard variable rate (SVR).Interest and rates
Mr and Mrs G complain that Santander UK Plc failed to allow them to move to a more reasonable mortgage interest rate based on other factors of their risk profile rather than their current income.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4798668.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.