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American Express Services Europe Limited

Financial Ombudsman decision DRN4795832 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Miss B has complained about how American Express Services Europe Limited (“Amex”) has dealt with a dispute for three alloy wheels that she purchased using her card.Card dispute or chargeback

Miss B has said that her claim was declined for the wrong reason, and she has now been charged twice for the purchase - as well as receiving poor service from American Express.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4795832.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.