Virgin Money plc
Financial Ombudsman decision DRN4789038 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Dec 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Payment delayed or failed
In the Ombudsman’s words
late payment charges were applied and Mrs W’s promotional interest rate was withdrawn. Over the following two months interest was applied to the account as well.Charges and fees
Mrs W complains that Virgin Money collected direct debits to pay her credit card on the wrong date.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4789038.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.