Santander UK Plc
Financial Ombudsman decision DRN4785651 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,950redress stated in the decision
Fri Dec 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Payment delayed or failed
In the Ombudsman’s words
Pay Mr and Mrs G £1,949.68 (being the sterling equivalent of the additional amount they had to pay because the January 2015 payment was late plus the international transfer charge of £42.50)Charges and fees
Mr and Mrs G complain that Santander UK Plc didn’t correctly make two overseas transfers on their behalf as a result of which they had to pay significant costs and penalties.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4785651.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.