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Bank of Scotland Plc
Financial Ombudsman decision DRN4783065 Not upheld
Not upheldoutcome, as published by the Ombudsman
£130redress stated in the decision
Wed Oct 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Halifax acknowledged the initial error and paid £22 to cover the cost of Mrs B’s phone calls and £200 compensation for distress and inconvenience. The bank then sent further correspondence to Mr B.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4783065.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.